Last updated: 06 June 2026
This Privacy Policy explains how GameShieldZone collects, uses, stores, and protects personal data when you use our website, client dashboard, hosting services, support system, billing system, and related services.
GameShieldZone is operated by:
Company: ILIA MIHAI-MARIAN PFA
CUI / VAT: 54323019
Reg. com: F2026015788009
Email: [email protected]
Website: gameshieldzone.com
1. Information we collect
We may collect the following information when you use GameShieldZone:
Account details: name, username, email address, password, account status, and account settings.
Contact details: email address, support messages, ticket replies, and communication history.
Billing details: invoices, order history, payment status, transaction references, billing information, and tax details.
Service usage data: hosting services ordered, server details, allocated resources, IP addresses, ports, databases, backups, logs, and service activity.
Technical data: IP address, browser type, device type, operating system, pages visited, referral URL, login sessions, cookies, and security logs.
Security data: login attempts, failed login attempts, suspicious activity, abuse reports, fraud checks, firewall events, and anti-abuse information.
2. How we use information
We use your information to:
Provide hosting services
Create and manage accounts
Process orders, invoices, and payments
Activate, suspend, renew, or terminate services
Provide customer support
Manage game servers, databases, backups, and resources
Prevent abuse, fraud, spam, attacks, and unauthorized access
Improve website performance and service stability
Send service-related notifications
Comply with legal, tax, accounting, and regulatory obligations
Enforce our Terms and Conditions
3. Legal basis for processing
We process personal data under the following legal bases:
Contract performance: when we need your data to provide the services you ordered.
Legal obligation: when we must keep data for tax, accounting, invoicing, or legal compliance.
Legitimate interest: when we process data to protect our website, servers, infrastructure, customers, and business from abuse, fraud, or security risks.
Consent: when you choose to give consent for specific processing, such as optional cookies or optional communications.
You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
4. Cookies and security
We use cookies and similar technologies to:
Keep users logged in
Protect accounts and sessions
Prevent CSRF and other security attacks
Improve website performance
Remember user preferences
Detect abuse, fraud, and suspicious activity
Cookies may include session cookies, authentication cookies, security cookies, and performance cookies.
You can disable cookies from your browser settings. However, some parts of the website or client dashboard may not work properly without cookies, especially login, ordering, billing, account management, and security features.
5. Server logs
When you visit our website or use our services, server logs may automatically collect technical information such as:
IP address
Browser type
Operating system
Access date and time
Visited pages
Referrer URL
Error logs
Security events
We use this information to ensure website functionality, improve stability, investigate errors, prevent abuse, and protect our systems.
We do not use server logs to identify individual users unless this is necessary for security, abuse prevention, fraud prevention, support, legal compliance, or protection of our services.
6. Registration and client dashboard
When you register an account, we collect the information required to create and manage your account.
Registered users can access their services, invoices, orders, support tickets, and account settings through the client dashboard.
You are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately at [email protected].
7. Payments and billing
We process billing information to create invoices, manage payments, activate services, prevent fraud, and comply with tax and accounting obligations.
Payments may be processed by third-party payment providers. We do not store full card details on our own servers unless this is required and handled securely by an approved payment provider integration.
Payment providers may process your data according to their own privacy policies and legal obligations.
8. Support tickets and communication
When you contact us for support, we process the information you provide in your message.
This may include account details, service details, technical details, screenshots, logs, server information, and other information needed to resolve your request.
Support messages may be stored for account history, service quality, security, and legal protection.
9. Game servers and hosted content
When using our hosting services, you may upload, store, or process content on your game server.
You are responsible for ensuring that any files, plugins, scripts, databases, configurations, or user data hosted on your server comply with applicable laws and our Terms and Conditions.
We may access server-related data only when necessary for support, maintenance, security, abuse investigation, service delivery, or legal compliance.
10. Data sharing and recipients
We do not sell your personal data.
We may share personal data only when necessary with:
Hosting infrastructure providers
Payment processors
Email delivery providers
Security and anti-abuse providers
Domain, DNS, CDN, or protection providers
Accounting or legal service providers
Public authorities, when legally required
Technical service providers who help us operate the website and services
These recipients may process data only as necessary to provide their services, protect our infrastructure, comply with legal obligations, or support our business operations.
11. International data transfers
Some providers or services we use may process data outside Romania or outside the European Economic Area.
Where required, we take appropriate measures to protect personal data according to GDPR requirements, including contractual safeguards or working with providers that apply recognized data protection standards.
12. Data security
We use appropriate technical and organizational measures to protect personal data, including:
HTTPS / SSL encryption
Account authentication
Access controls+
Firewall and anti-abuse systems
Logging and monitoring
Restricted access to sensitive systems
Backup and recovery procedures where applicable
Regular security checks
However, no online service can guarantee absolute security. Users are responsible for using strong passwords, keeping their login details safe, and securing their own devices and networks.
13. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The duration of your account
The duration of your active services
Legal, tax, and accounting obligations
Security and abuse prevention needs
Fraud prevention
Dispute resolution
Backup retention cycles
Billing and invoice data may be kept for the period required by Romanian and European accounting and tax laws.
Security logs may be kept for a reasonable period to detect abuse, investigate attacks, and protect our infrastructure.
Support tickets may be retained for account history, service quality, security, and legal protection.
When data is no longer needed, we delete it or anonymize it where possible.
14. Your GDPR rights
Under the General Data Protection Regulation, you may have the following rights:
Right of access: you can request information about the personal data we hold about you.
Right to rectification: you can request correction of inaccurate or incomplete personal data.
Right to erasure: you can request deletion of your personal data, where legally possible.
Right to restriction of processing: you can request restriction of processing in certain situations.
Right to data portability: you can request a copy of your data in a structured, commonly used, machine-readable format, where applicable.
Right to object: you can object to processing based on legitimate interests, where applicable.
Right to withdraw consent: if processing is based on consent, you can withdraw that consent at any time.
Right to lodge a complaint: you can contact a data protection supervisory authority if you believe your data protection rights have been violated.
15. How to exercise your rights
To exercise your privacy rights, contact us at:
We may need to verify your identity before processing your request.
We will respond to valid requests within the timeframe required by applicable data protection laws.
Some requests may be limited where we must keep data for legal, accounting, security, fraud prevention, or contractual reasons.
16. Romanian data protection authority
If you are located in Romania or believe that your personal data is processed in violation of applicable data protection laws, you may contact the Romanian supervisory authority:
National Supervisory Authority for Personal Data Processing
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Website: dataprotection.ro
17. Children’s privacy
Our services are not intended for children under the age required by applicable law to enter into a valid contract or use online services without parental consent.
We do not knowingly collect personal data from children without appropriate consent.
If you believe that a child has provided us with personal data without proper authorization, please contact us so we can review and delete the data where required.
18. Abuse, fraud, and security investigations
We may process and retain certain data when necessary to investigate:
Spam
DDoS attacks
Unauthorized access
Fraudulent orders
Payment abuse
Malware or malicious files
Illegal content
Violations of our Terms and Conditions
Attempts to damage our infrastructure or other customers
This processing is based on our legitimate interest in protecting our services, customers, infrastructure, and business.
19. Third-party links
Our website or dashboard may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before using those services.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations.
The updated version will be published on our website with a revised “Last updated” date.
Your continued use of our website or services after changes are published means that you accept the updated Privacy Policy.
21. Contact
For privacy questions, GDPR requests, support, or data protection concerns, contact us at:
Company: ILIA MIHAI-MARIAN PFA
CUI / VAT: 54323019
Reg. com: F2026015788009
Email: [email protected]
Website: gameshieldzone.com